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9am to 5pm CST Monday to Friday

Frequently Asked Questions

Orders

When will my order ship?

All orders placed Monday through Friday will ship within 24 hours unless otherwise noted. We are working towards same day shipping.

How do I make a change to my order?

Please email hi@dogdepot.co and we can assist you.

Does Dog Depot price match?

At the moment, we do not. We may change this in the future.

Shipping

Do you ship internationally?

We currently do not but please check back in the future.

How much is shipping?

Free for all orders over $75. Otherwise, shipping is calculated at checkout.

Where are orders shipped from?

Orders ship from Austin, Texas.

Returns

How long do I have to make a return?

You have 14 days to make a return.

How do I start a return?

Please visit the Return Policy page.

Payments

What forms of payment do you accept?

We accept all major credit cards (Visa, American Express, Mastercard, Discover).

Do you accept Bitcoin or any other cryptocurrencies?

We get it, your dog has a lot of $dogecoin saved up and need somewhere to spend it. We are evaluting this form of payment.

Rescue Mission and Partners

How are the proceeds divided between rescue groups?

Right now, we are only working with Austin Pets Alive. In the future, we will explore other ideas on how to divide up the profits.

How do you select rescue groups?

We choose rescue groups that we feel will have the most impact.

We are a rescue group, how can we partner?

Please reach out to hi@dogdepot.co and we can go from there!